http://mdsimants.com Thoughts from a man on a journey. Fri, 13 Jan 2012 05:58:14 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 http://mdsimants.com/2010/01/10/2010-day-10-service-is-important-but-the-customer-has-responsibility-as-well/ http://mdsimants.com/2010/01/10/2010-day-10-service-is-important-but-the-customer-has-responsibility-as-well/#comments Mon, 11 Jan 2010 05:11:37 +0000 mdsimants http://mdsimants.com/?p=182 Continue reading →]]> I had a great Flight Attendant from LIT to DFW.  Yet, during boarding that was not evident.  Sure, she helped people find their seats, put bags away, and such, yet there was no real “nice”.  Yet, once things settled down, and a couple of funny things happened, Roz turned out to be one of the best Flight Attendants with whom I’ve flown. The turn of events happened in two ways.  First, the Captain brought her a hamburger from the Terminal.  Second, I asked about her day.  We had a good conversation throughout the flight and upon landing.  It is an important and legitimate expectation for the customer to anticipate good service, yet it is important that the customer realize that they also have a responsibility in ensuring that the service received is top notch.

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